Recently, we found ourselves in motivational seminars at our
respective places of employment. Both events preached the gospel of
happiness. In one, a speaker explained that happiness could make you
healthier, kinder, more productive, and even more likely to get
promoted.
The other seminar involved mandatory dancing of the wilder kind. It
was supposed to fill our bodies with joy. It also prompted one of us to
sneak out and take refuge in the nearest bathroom.
Ever since a group of scientists switched the lights on and off
at the Hawthorne factory in the mid-1920s, scholars and executives alike have been obsessed with increasing their employees’ productivity. In particular,
happiness as a way to boost productivity
seems to have gained increased traction in corporate circles as of
late. Firms spend money on happiness coaches, team-building exercises,
gameplays, funsultants, and Chief Happiness Officers (yes, you’ll find
one of those
at Google).
These activities and titles may appear jovial, or even bizarre, but
companies are taking them extremely seriously. Should they?
When you look closely at the research — which we did after the
dancing incident — it’s actually not clear that encouraging happiness at
work is always a good idea. Sure,
there is evidence
to suggest that happy employees are less likely to leave, more likely
to satisfy customers, are safer, and more likely to engage in
citizenship behavior. However, we also discovered alternate findings,
which indicates that some of the taken-for-granted wisdoms about what
happiness can achieve in the workplace are mere myths.
To start, we don’t really know what happiness is, or how to measure it.
Measuring
happiness is about as easy as taking the temperature of the soul or
determining the exact color of love. As Darrin M. McMahon shows in his
illuminating study
Happiness: A History, ever since the 6
th Century B.C., when Croseus
is said to have quipped
“No one who lives is happy,” we have seen this slippery concept being a
proxy for all sorts of other concepts, from pleasure and joy to
plenitude and contentment. Being happy in the moment, Samuel Johnson
said,
could be achieved only when drunk.
For Jean-Jacques Rousseau, happiness was to lie in a boat, drifting
aimlessly, feeling like a God (not exactly the picture of productivity).
There are other definitions of happiness, too, but they are neither
less nor more plausible but those of Rousseau or Johnson.
And just because we have more advanced technology today doesn’t mean
we’re any closer to pinning down a definition, as Will Davies reminds us
in his new book
The Happiness Industry.
He concludes that even as we have developed more advanced techniques
for measuring emotions and predicting behaviors, we have also adopted
increasingly simplified notions of what it means to be human, let alone
what it means to pursue happiness. A brain scan that lights up may
seem like it’s telling us something concrete about an elusive emotion, for example, when it actually isn’t.
Happiness doesn’t necessarily lead to increased productivity.
A
stream of research
shows some contradictory results about the relationship between
happiness — which is often defined as “job satisfaction” — and
productivity.
One study on British supermarkets
even suggests there might be a negative correlation between job
satisfaction and corporate productivity: The more miserable the
employees were, the better the profits. Sure, other studies have pointed
in the opposite direction, saying that there is a link between feeling
content with work and being productive. But even these studies, when
considered as a whole, demonstrates a relatively weak correlation.
Happiness can be exhausting.
The pursuit of happiness may not be wholly effective, but it doesn’t really hurt, right? Wrong. Ever since the 18
th
century, people have been pointing out that the demand to be happy
brings with it a heavy burden, a responsibility that can never be
perfectly fulfilled. Focusing on happiness can actually make us feel
less happy.
A psychological experiment
recently demonstrated this.
The researchers asked their subjects to watch a film that would usually
make them happy — a figure skater winning a medal. But before watching
the film, half of the group was asked to read out a statement about the
importance of happiness in life. The other half did not. The researchers
were surprised to find that those who had read the statement about the
importance of happiness actually were
less happy after watching
the film. Essentially, when happiness becomes a duty, it can make
people feel worse if they fail to accomplish it.
This is particularly problematic at the present era,
where happiness is preached as a moral obligation. As the French philosopher Pascal Bruckner
put it: “Unhappiness is not only unhappiness; it is, worse yet, a failure to be happy.”
It won’t necessarily get you through the work day.
If
you have worked in a front-line customer service job, like a call
center or fast food restaurant, you know that being upbeat is not an
option. It’s compulsory. And as tiring as this may be, it makes some
sense when you’re in front of customers.
But today, many non-customer facing employees are also asked to be
upbeat. This could have some unforeseen consequences. One study
found
that people who were in a good mood were worse at picking out acts of
deception than those who were in a bad mood. Another piece of research
found
that people who were angry during a negotiation achieve better outcomes
than people who are happy. This suggests that being happy all the time
may not be good for all aspects of our work, or jobs that rely heavily
on certain abilities. In fact, for some things, happiness can actually
make us perform worse.
Happiness could damage your relationship with your boss.
If
we believe that work is where we will find happiness, we might, in some
cases, start to mistake our boss for a surrogate spouse or parent. In
her
study of a media company,
Susanne Ekmann found that those who expected work to make them happy
would often become emotionally needy. They wanted their managers to
provide them with a steady stream of recognition and emotional
reassurance. And when
not receiving the expected emotional
response (which was often), these employees felt neglected and started
overreacting. Even minor setbacks were interpreted as clear evidence of
rejection by their bosses. So in many ways, expecting a boss to bring
happiness makes us emotionally vulnerable.
It could also hurt your relationship with friends and family.
In her book
Cold Intimacies
Eva Illouz noticed a strange side effect of people trying to live more
emotionally at work: They started to treat their private lives like work
tasks. The people she spoke with saw their personal lives as things
needed to be carefully administered using a range of tools and
techniques they had learned from corporate life. As a result, their home
lives became increasingly cold and calculating. It was no wonder, then,
that many of the people she spoke with preferred to spend time at work
rather than at home.
It could make losing your job that much more devastating.
If
we expect the workplace to provide happiness and meaning in our life,
we become dangerously dependent on it. When studying professionals,
Richard Sennett noticed
that people who saw their employer as an important source of personal
meaning were those who became most devastated if they were fired. When
these people lost their jobs, they were not just loosing an income –
they were loosing the promise of happiness. This suggests that, when we
see our work as a great source of happiness, we make ourselves
emotionally vulnerable during periods of change. In an era of constant
corporate restructuring, this can be dangerous.
Happiness could make you selfish.
Being happy makes you a better person, right? Not so, according to
an interesting piece of research.
Participants were given lottery tickets, and then given a choice about
how many tickets they wanted to give to others and how many they wished
to keep for themselves. Those who were in a good mood ended up keeping
more tickets for themselves. This suggests that, at least in some
settings, being happy does not necessarily mean we will be generous. In
fact, the opposite could be true.
It could also make you lonely.
In one experiment,
psychologists asked a number of people to keep a detailed diary for two
weeks. What they found at the end of the study was that those who
greatly valued happiness also felt lonelier. It seems that focusing too
much on the pursuit of happiness can make us feel more disconnected from
other people.
So why, contrary to all of this evidence, do we continue to hold on to the belief that happiness can improve a workplace?
The answer, according to one study, comes down to aesthetics and
ideology. Happiness is a convenient idea that looks good on paper (the
aesthetic part). But it’s also an idea that helps us shy away from more
serious issues at work,
such as conflicts and workplace politics (the ideological part).
When we assume that happy workers are better workers, we can sweep
more uncomfortable questions under the carpet, especially since
happiness is often seen as a choice. It becomes a convenient way of
dealing with negative attitudes, party poopers, miserable bastards, and
other unwanted characters in corporate life. Invoking happiness, in all
its ambiguity, is an excellent way of getting away with controversial
decisions, such as letting people go. As Barbara Ehrenreich
points out in her book Bright-Sided, positive messages about happiness have proved particularly popular in times of crisis and mass layoffs.
Given all these potential problems, we think there is a strong case
for rethinking our expectation that work should always make us happy. It
can be exhausting, make us overreact, drain our personal life of
meaning, increase our vulnerability, make us more gullible, selfish and
lonely. Most striking is that consciously pursuing happiness can
actually drain the sense of joy we usually get from the really good
things we experience.
In reality, work — like all other aspects of life — is likely to make
us feel a wide range of emotions. If your job feels depressing and
meaningless, it might be because it
is depressing and
meaningless. Pretending otherwise can just make it worse.
Happiness, of
course, is a great thing to experience, but nothing that can be willed
into existence. And maybe the less we seek to actively pursue happiness
through our jobs, the more likely we will be to actually experience a
sense of joy in them — a joy which is spontaneous and pleasurable, and
not constructed and oppressive. But most importantly, we will be better
equipped to cope with work in a sober manner. To see it for what it is.
And not as we — whether executives, employees, or dancing motivational
seminar leaders — pretend that it is.